Effective Date: August 26, 2025 | Last Updated: August 26, 2025
1.1 This Privacy Policy explains how Traft NZ Limited and its affiliates ("Traft", "we", "our", "us") collect, use, disclose, and protect personal information in connection with our Inoscope AI assistance platform, websites, and related services ("Services").
1.2 This Policy applies to users located in Australia, New Zealand, and the United States. Additional jurisdiction-specific terms may apply where required by law.
1.3 By using the Services, you acknowledge this Policy and consent to the handling of personal information as described herein.
2.1 "Personal Information" means information about an identifiable individual or, where applicable, information considered "personal information," "personal data," or similar under relevant law.
2.2 "User Content" means data, photos, images, videos, documents, and other materials you upload or submit to the Services.
2.3 "AI Outputs" means results generated by the Services, including suggested scopes, measurements, code checks, pricing estimates, or other generated materials.
2.4 "Company" means Traft NZ Limited, the provider of the Services and owner of the Inoscope product.
3.1 Account and Contact Information: name, email, phone, billing details, company/role.
3.2 Usage and Technical Information: device identifiers, IP address, log data, event data, cookies, and analytics.
3.3 User Content: photos, documents, notes, and other claim-related information supplied by you.
3.4 Payment Information: processed by third-party payment providers; we generally do not store full payment card details.
3.5 Support and Communications: messages, tickets, and other correspondence with us.
4.1 To provide, operate, and administer the Services, including authentication, access control, and billing.
4.2 To generate AI Outputs and related features (e.g., scoping, measurements, pricing, code checks).
4.3 To maintain security, prevent abuse, monitor compliance with our Terms of Use and Acceptable Use Policy, and enforce Usage Limits.
4.4 To improve and develop the Services, including training, testing, and evaluation of models and features (with safeguards and, where required by law, appropriate de-identification).
4.5 To communicate with you regarding updates, notices, and support.
4.6 To comply with legal obligations and respond to lawful requests.
5.1 Australia: We handle personal information under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
5.2 New Zealand: We handle personal information under the Privacy Act 2020 and Information Privacy Principles (IPPs).
5.3 United States: We handle personal information under applicable U.S. federal and state privacy laws, such as the California Consumer Privacy Act (CCPA/CPRA), where applicable.
5.4 Where required by law, we may rely on consent, contract necessity, legitimate interests (e.g., service delivery, security, improvement), or legal obligation as bases for processing.
6.1 Service Providers: We share information with vendors who provide hosting, storage, analytics, support, payment processing, and other services under contractual confidentiality and security obligations.
6.2 Professional Counterparties: Where required to deliver the Services, we may share limited information with authorized professionals (e.g., insurers, adjusters, trades) designated by you.
6.3 Legal and Safety: We may disclose information to comply with law, enforce our agreements, or protect rights, safety, or property.
6.4 Business Transfers: If we engage in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to this Policy.
7.1 We retain personal information and User Content for as long as necessary to deliver the Services, comply with legal obligations, resolve disputes, and enforce agreements.
7.2 We may de-identify or aggregate information for analytics and improvement and retain such data without time limit, provided it does not identify individuals.
8.1 We implement administrative, technical, and physical safeguards designed to protect information; however, no method is 100% secure, and we cannot guarantee absolute security.
8.2 You are responsible for configuring access controls for your account and safeguarding credentials.
9.1 We may transfer, store, or process information in countries other than your own, including Australia, New Zealand, the United States, and other locations where we or our providers operate.
9.2 We take steps designed to ensure appropriate protections for cross-border transfers consistent with applicable law.
10.1 Depending on your jurisdiction, you may have rights to access, correct, or delete certain personal information, or to object to or restrict certain processing.
10.2 You may manage certain preferences in your account or by contacting us. We will respond to requests consistent with applicable law and subject to verification.
10.3 If you are in New Zealand or Australia, you may contact the Office of the Privacy Commissioner (NZ) or the Office of the Australian Information Commissioner (OAIC) regarding unresolved concerns.
10.4 If you are in the United States (e.g., California), you may have additional rights under applicable state law; we will honor such rights consistent with that law.
11.1 The Services are intended for users aged 18 or older, or the age of majority in your jurisdiction, and are not directed to children.
11.2 We do not knowingly collect personal information from children. If we learn that personal information of a child has been submitted, we will take appropriate steps to delete it.
12.1 We use cookies and similar technologies to enable core features, remember preferences, analyze usage, and improve the Services.
12.2 You may control cookies through your browser settings; disabling cookies may impair functionality.
13.1 The Services generate AI Outputs automatically based on inputs. Outputs may contain inaccuracies or errors.
13.2 AI Outputs are assistance only and require human review and verification before reliance or use.
13.3 We may use de-identified data to evaluate and improve model performance and safety measures.
14.1 The Services may link to third-party websites or services. Traft is not responsible for third-party practices or policies.
14.2 Your interactions with third parties are governed by the third party's terms and privacy policies.
15.1 We may update this Policy from time to time. Material changes will be notified via the Services or by email where practicable.
15.2 Your continued use after the Effective Date of any update constitutes acceptance of the updated Policy.
16.1 If you have questions or requests related to privacy, please contact us via the support details listed on our website.
16.2 We will endeavor to respond within a reasonable time and in accordance with applicable law.
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